I agree that we are customers in some ways. When I buy a ticket for a match I am definitely a customer and I have grave concerns about how I am treated in that manner. But from how you are talking, no I do not think "customer" is an accurate description of us in this role. We are supporters, we are followers. And this is in the context of Tottenham Hotspur football club and I think that needs to be taken into consideration.
I do not think fans necessarily NEED to be kept in the loop with business such as this; in fact, I think it could even be detrimental to the cause (the cause being THFC) if a statement were made at this point, even if for the benefit of fans. What good does it do us? Will this be a deal breaker for those people thinking of renewing their season tickets? For the vast majority, no. What about those fans thinking of buying a brand new "BALE 11" shirt for 2013/14? Well, the kit isn't out at the moment and even then, the club offer a warning over squad details when the shirts are sold.
At this moment in time all there is to go on is 100% speculation. How would the club look if they respond every time to something like this? Weak, insecure, defensive.
Statements have been made - AVB before the summer saying there was no plan to sell Bale. Maybe it wasn't a headline story but that was the definite tack the club were taking. Bale, what's he said? Nothing but willingness to stay at Spurs in the medium term.
Have Madrid made a definite bid? If yes, then maybe I'd like Spurs to offer a response. But to be honest, I don't think they even need to turn it down. Because, unless we actually ACCEPT an offer, there is no business to be done. I get offers every day to look into "miss sold PPI". Do I actually reject them? No. I just don't respond to the call. I leave the phone off the hook maybe hoping the muppets might run up a bill but I don't engage. (Wouldn't it be great if and when Zidane calls to offer us £80m to Bale rather than saying no we just ignore the question altogether but offer to look into his loan protection history?)
Fact is, it's ridiculous any of you need any reassurance. If you know your history of our club in modern times, this is going one of two ways. Either Bale will stay this year, or we will reject the first two or three bids before selling him for a monster fee. That won't happen until mid August at earliest, so what's the point in reading the news before then?