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Season Ticket Renewal Talk

I was surprised at how much i was in credit - I knew I didn't go to every game at Wembley but still well pleased at how little I had to cough up.........
 
I suggest any ST holders of less than 5 years standing check their loyalty points.

I've had my ST for 2 full seasons now, entering year 3. But I've had points deducted, and have seen the same thing being mentioned by others on twitter.
I emailed the ticket office and got a generic reply about the rolling 5 year system - which is irrelevant until I have had my ST for 5+ years.
Seems they might have deducted points going back to when I was a Member, even though all those points were already zeroed out when moving onto the ST scheme.
I assume it will be rectified in due course, but keep an eye on your accounts to make sure you don't incorrectly lose points.
 
Glenda's Legs said:
I suggest any ST holders of less than 5 years standing check their loyalty points.

I've had my ST for 2 full seasons now, entering year 3. But I've had points deducted, and have seen the same thing being mentioned by others on twitter.
I emailed the ticket office and got a generic reply about the rolling 5 year system - which is irrelevant until I have had my ST for 5+ years.
Seems they might have deducted points going back to when I was a Member, even though all those points were already zeroed out when moving onto the ST scheme.
I assume it will be rectified in due course, but keep an eye on your accounts to make sure you don't incorrectly lose points.
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Thanks for the heads up. Just out of interest how many points were you on and are now on (I've got 127). Reason I ask is my history is now only showing from the beginning of last season (18/19) and I wanted to know if we're both in the same ball park. OK my total is 19 more than that showing in the history but that only covers 1 point for each home prem. match. What about the 35-40 you get for signing up for a season ticket and cup games? No History of that and so I can't check the 17/18 season.
 
mephitis said:
Thanks for the heads up. Just out of interest how many points were you on and are now on (I've got 127). Reason I ask is my history is now only showing from the beginning of last season (18/19) and I wanted to know if we're both in the same ball park. OK my total is 19 more than that showing in the history but that only covers 1 point for each home prem. match. What about the 35-40 you get for signing up for a season ticket and cup games? No History of that and so I can't check the 17/18 season.
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I was on 120 end of last season (I know this as I was hopelessly hoping the CL final cut off would drop that low) and it had updated on the OS to 150 this month which would be this years renewal. I then joined the Auto Cup scheme so it should have gone up to 160. Instead it’s now at 141.
I thought it was adding the cup scheme that had led to the error somehow but it seems to be a wider problem.
 
Glenda's Legs said:
I was on 120 end of last season (I know this as I was hopelessly hoping the CL final cut off would drop that low) and it had updated on the OS to 150 this month which would be this years renewal. I then joined the Auto Cup scheme so it should have gone up to 160. Instead it’s now at 141.
I thought it was adding the cup scheme that had led to the error somehow but it seems to be a wider problem.
Click to expand...

Could it be we've lost the original amount we got for getting a season ticket for Wembley 17/18? Can't be a cull of Memberships Points, with the figures dropping off mine I'd be on nil now :rolleyes:

Issue I've got is I've given up checking my points, as the way things are, I've got f' all chance of getting anything that goes to loyalty points anyway. That said, if they keep screwing up like this, I still won't any chance in 2 or 3 years time :mad:
 
mephitis said:
Could it be we've lost the original amount we got for getting a season ticket for Wembley 17/18? Can't be a cull of Memberships Points, with the figures dropping off mine I'd be on nil now :rolleyes:

Issue I've got is I've given up checking my points, as the way things are, I've got f' all chance of getting anything that goes to loyalty points anyway. That said, if they keep screwing up like this, I still won't any chance in 2 or 3 years time :mad:
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No, nothing should get culled until you after you've had the ST for 5 years.
It's a c0ck-up. I don't see why it should be so difficult to apply a formula that automatically deducts points for the appropriate year but I get that mistakes do happen.
What annoys me is that I sent an email explaining the issue and that I've only had a ST for 2 full seasons and they don't bother to read it, just send me back a generic mail explaining the 5 rolling year concept.
 
Glenda's Legs said:
No, nothing should get culled until you after you've had the ST for 5 years.
It's a c0ck-up. I don't see why it should be so difficult to apply a formula that automatically deducts points for the appropriate year but I get that mistakes do happen.
What annoys me is that I sent an email explaining the issue and that I've only had a ST for 2 full seasons and they don't bother to read it, just send me back a generic mail explaining the 5 rolling year concept.
Click to expand...

Sorry when I said "lost the original amount we got for getting a season ticket for Wembley 17/18" I meant they've fvcked up and taken them off us by mistake, not culled them. Totally agree, the way the system works, we should be getting 5 years to build a reasonable base of points. With all the money they've spent recently on the shiny new stadium, you'd think they would've applied some of that cash to ticketing systems :rolleyes:
 
mephitis said:
Sorry when I said "lost the original amount we got for getting a season ticket for Wembley 17/18" I meant they've fvcked up and taken them off us by mistake, not culled them. Totally agree, the way the system works, we should be getting 5 years to build a reasonable base of points. With all the money they've spent recently on the shiny new stadium, you'd think they would've applied some of that cash to ticketing systems :rolleyes:
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It doesn't matter how much you spend on any computerised system they all fudge up as virtually every IT company are a bunch of chancers selling the emperor new clothes.
 
I was at 320 or so at the end of last season, gained 40 for renewing and then lost 70 to an adjustment that isn't shown on my account at all, so less than 300 now

Last July I was on 366
 
https://twitter.com/x/status/1228002757958864901

Season Ticket Pricing and Renewal Timings 2020/21

In order to provide our fans time to plan ahead, please find details of the renewal timings for Season Tickets for the 2020/21 season below.

Our Season Ticket Holders will be invited to renew their Season Ticket from Tuesday 17 March, 2020. Full renewal information including Season Ticket benefits and details about how to renew will be available to view on the Tickets section of our website.

We would ask Season Ticket Holders to please make sure their contact details are up to date so they can receive the full details as soon as they are available. This can be done by logging in to your online e-Ticketing account and visiting the ‘My Account’ section.

Season Ticket Holders will have until 5pm on Friday 1 May, 2020, to renew their Season Ticket. Season Tickets that are not renewed before this deadline will be released to One Hotspur + Members on the Season Ticket Waiting List.

South Stand Season Ticket Holders

You may have read recently about the emerging findings regarding the safe management of standing at football stadia. As we have already installed safety bars in areas of the South Stand, Season Ticket Holders who bought them in the knowledge that this could be a standing area in the future may find that this is the case next season. A decision is yet to be made and we shall keep you fully informed.

If this does happen and your circumstances have changed and you wish to relocate from those areas, we would advise you to continue to renew your current Season Ticket so that you do not lose it and to then contact us in order to relocate, which we shall only be able to do once we know availability.

We shall be reviewing additional areas in this stand for standing. Given these areas would then be unsuitable for children, Junior Concessions within these areas will be given an opportunity to relocate.

2020/21 Season Ticket Pricing

We fully appreciate and recognise the significant commitment our Season Ticket Holders make both in purchasing and attending.

As the price chart below shows, whilst inflation has increased our costs, we have sought to limit the Season Ticket price increase to between £12 and £33 for Adult tickets and between £6 and £9 for Concessions, keeping them below the actual rate of inflation. Barring any unforeseen or exceptional circumstances, these prices are fixed for the next two seasons – 2020/21 and 2021/22.

Season Ticket Holders wishing to spread the cost of their Season Ticket will be able to apply for a 10-month financing plan.

Season Ticket Price Chart
 
Looks like mine will increase by £15 and my nephew’s by £8. Not much at all in the grand scheme but given it’s our first full season in the new ground I thought we might have got another year with prices unchanged.
I suppose it was always in the plan to increase for next season, we just happened to move in later than originally scheduled.
I wonder how much churn there will be, given that it sounds relatively “easy” to get tickets in the Exchange for most games? (Assuming that policy remains unchanged).
 
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