Went on at about 09:25 straight into the queue. Got to the end of the queue at about 09:45 and got directed to the log-in screen. Put in my details and the browser was saying "connecting to eticketing...." after 15 minutes it timed out and I was sent back to the start of the queue again at about 10:00. Still in the queue now, less than 2/3rds of the way along. When the queue started again I called the ticket office and was put on hold. Been holding for 1:48 so far. My calls are free so I'll wait it out or until I get to the front of the queue.
I know how frustrating it was the year before last so we managed to get all 4 multi-game packages last year. Tried again this year by phone and, again, got all 4. Lucky or what? I do have to say though that it's absolutely pointless swearing at the clerks in the ticket office, it's not their fault, or indeed Spurs' fault - it's all down to ticketmaster. I have nothing but praise for the staff in the ticket office.