Diamond Lights
Alan Hutton
I only found out last night.my wife checks the joint account transactions from which broadband goes out and I guess I just thought I was paying for that myself.
It’s a bit brick though they would have known there was zero a to it’s on that account and that the contract address did not match the banking address.
I’ll write to them though they should really give me some money back. Worth a try.
threaten them with legal challenge and CC your local MP. A while back BT done a proper number on my inlaws after fudging up the Broadband installation, when we cancelled they charged the whole year up front.
Anyway, CC'd in local MP on behalf of inlaws (just to show i was tinkled, wasn't expecting anything), got a full refund almost immediately. Then, few weeks later, got an apologising call from 'The Chairman's Office at BT' - turns out the local MP wrote a gonading to the CEO of BT