Interesting e-mail a chap received from the Ticket Office re the Southampton match
Thank you for your email.
I am sorry to hear that you have been unsuccessful in obtaining tickets to our last home fixture of the season v Southampton.
For the last four home matches of this season, we have witnessed an unprecedented demand for tickets to our home matches. This demand has outstripped everything we have seen before, including our Champions League matches here versus AC Milan and Real Madrid. This is due in no small measure to the current team performance and the desire of fans to see the team at White Hart Lane as we move closer to our new stadium.
With a One Hotspur membership base of over 100,000 supporters, and a stadium with limited capacity, I very much regret that it is not possible for us to accommodate every member who has applied for tickets to what has now been confirmed as our most in-demand fixture of the season. As a matter of perspective, the number of applications received for the Southampton match this week actually doubled that of the coveted North London Derby. Whilst we empathise with those supporters who have not managed to secure tickets to the Southampton match, this is one of the many key reasons that we are so passionate about delivering the new stadium project and further highlights the need for a new increased capacity home for the Club.
We are aware that a small number of supporters experienced some inaccuracies with the estimated waiting time that was displayed when queuing online and we do apologise for any inconvenience or confusion this may have caused. While the loading circle on the queue page may appear to be moving very slowly, it is still active and I am afraid that supporters can expect to experience extended queuing times where the demand for tickets is extremely high. Ticketmaster have confirmed that there were no issues on the e-ticketing website, with flow rates monitored continuously by both Ticketmaster and the Club throughout Monday’s and Tuesday’s on-sales with the absence of any irregularities and I am sorry to confirm that all available tickets sold out in under 25 minutes on Monday’s Bronze sale, with all remaining tickets selling out to Bronze & Lilywhite members in less than two hours on Tuesday.
If you are not being accepted into the queue on the ticket hotline this is because all agents are currently busy with another 50 calls queued. Rather than keeping you waiting on the line, and being charged for the call, the automated service will advise that all agents are currently busy and to call back later. This would explain the reason for you calling back again and getting straight through on the telephone lines.
We would love to be able to accommodate every member who has applied for tickets to this match however; regrettably, this is not always possible as you can imagine there is always going to be more interest from our members to obtain tickets to the most attractive matches.
Please accept my apologies for any disappointment caused.
Sorry, it does not help those who were unlucky on Tuesday, but thought it might give an interesting insight to how high the demand was, and an indication of what it is going to be like next season when we get down to the last half-dozen matches at WHL, let alone the last match, which does not bear thinking about what that is going to be like