ENIC don't need to apologise to us because the decisions are nothing to do with us, we are the customers, we can vote with our wallets.
They do annoy me, because their behaviour is illogical, ENIC took over a bad football club, we are now a good football club (albeit with a major squad issue right now), ENIC are responsible for everything that has happened at the club during their ownership, I don't agree with all of it (not that my agreement matters one bit), but it has overwhelmingly been more good than bad.
I've given a lot of money to Spurs over the years, but I've always been aware that what I received was a product, not a job, I don't get to have a say on policy, my powers over them are only attention and money.