From what I understand is there are many underhand things happening so those that have their points etc are keeping them, its a properly closed shop now, as with loyalty I think it should be, but 100% there are people not attending games with their ST and points being redeemed
It’s not a closed shop though. I got my ST at Wembley. Didn’t apply for any away games the first season there. Think I got a couple of away cup matches the 2nd season, and it’s built from there, such that I now get most aways but not Brentford or Bournemouth, and some London derbies are borderline.
So it can be done.
No doubt however that there are people who pass on tickets for games they don’t want and get the points. I’m not sure how that can really be monitored apart from having more in-person
collection of tickets at the away ground, which might not be welcome from the away club’s perspective.